FAQ

Does Brooks sell directly to individuals?

No, Brooks sells through authorized dealers/retail stores only.

 

Why can't I find any prices on your website?

The brooksfurnitureonline.com website is a manufacturer's web site designed to inform and show people our products. Prices are not shown on this site because Brooks dealers are independently owned and operated, hence they set the prices. To obtain pricing please visit an authorized dealer in your area. You can contact us for a list of dealers in your area.

Someone I know has an item that I would like to purchase but Brooks no longer manufactures that model. Can I special order it?

Once we have discontinued an item, we can no longer manufacture that particular model. Most of our current styles are shown on our website.  Please visit an authorized dealer in your area.

 

There is a product on your website that I am interested in purchasing. How can I find out more about it or place an order?

Brooks only sells through authorized dealers. Please visit a local Brooks dealer in your area for assistance.  You can contact us for a list of dealers in your area.

There is a glider rocker I like but I don't like the fabric it is shown in. Can I order it in a different fabric?

Yes. Almost all Brooks glider rockers are available in any of our fabrics. You can also view all of our available fabrics on our fabrics page.

 

Can I use COM (Customer's Own Material) on Brooks glider rockers?

Yes, you can use a COM on almost all of our gliders. However, there are some restrictions to some of our products. For example, there are a couple of styles (ex. style # 1515) that have married fabrics and are only available as shown. Please contact us or any authorized dealer and a sales associate will be able to assist you.

 

Can I use COM (Customer's Own Material) on Brooks massage chairs?

No, our massage chairs are only available as shown.

 

How can I find out which stores carry a specific item?

Brooks dealers are independently owned and operated. We do not have access to their inventory.  However, they can special order any of our products for you.  Please visit an authorized dealer in your area. You can contact us for a list of dealers in your area.

 

Is it possible for a consumer to get a Brooks catalog?

Unfortunately, we do not have catalogs or other material that can be sent directly to consumers. However, You can see most, if not all, of our products on our website.  Also, our catalogs are available for viewing at authorized dealers.

Is it possible for a consumer to get fabric swatches or finish samples?
No, fabric swatches and finish samples are not available.

 

What are the dimensions of a specific model/style?
The dimensions of a specific model can be seen when you select that picture on our website.  Please contact your local dealer for more information.

 

What is the warranty on your products?

Brooks products are guaranteed to be free of factory defects for a period of one (1) year from date of purchase by the original consumer or for a period of two (2) years from date of purchase by the dealer, whichever expires first. 

 

Brooks provides a limited one-year warranty to the original purchaser of first-quality Brooks wood furniture from an authorized dealer that the furniture is free from defects in material and workmanship as noted. 

 

Brooks will, for one year following the date of the original purchase, at Brooks' option in its sole discretion, repair or replace, or provide a substitute for, any piece or part found by Brooks to be defective in material or workmanship. Any costs for packing and shipping are not covered under this warranty.

 
This warranty does not apply to purchasers of as-is or distressed products or display samples. Color and finish variations are natural in wood and are not covered by this warranty. This warranty applies under conditions of normal household use but does not apply to fading (furniture should not be placed in direct sunlight) or defects that result from negligence, soiling, improper cleaning, misuse, abnormal use, accident, or commercial use. For fabrics on our chairs, this warranty does not apply to piling, cleaning, shrinkage, wrinkling, wear, dye-lot variance, damage or failure due to chemical treatment other than by the fabric manufacturer, or damage caused by pets.

Warranty related to the Glider Mechanism (i.e. Glider Rocker Ball Bearing)
The glider mechanism has a “Limited Lifetime” warranty as long as parts are available. We will pay the cost of labor, shipping and handling for one year from the date of original purchase. After one year the shipping cost and labor will be the responsibility of the consumer.

 

How can I obtain warranty service for my Brooks product?

Service claims under this warranty should be made through the retail store from which the furniture was purchased. To obtain proper service under this warranty, the original purchase receipt and hang tag should be kept.

 

How can I get a refund or exchange my furniture?

Each authorized Brooks dealer is independently owned and operated. Each store sets their own policies regarding returns and exchanges. Please contact the store where you purchased your furniture and they will assist you.

Where can I send a concern or a complaint about my furniture?
You can send them via e-mail to customerservice@brooksfurnitureonline.com or call us at 1-800-427-6657 and request the Customer Service Department. If you would like to send a formal complaint please mail your letter to:
Brooks Furniture Mfg. P.O. Box 199 Tazewell, TN 37879 Attn: Customer Service.

 

I know to contact my local Brooks dealer for product under warranty. Who do I contact if I have a problem with my furniture after my warranty expires?
We recommend that you take it back to the authorized dealer where you purchased the furniture to see if they can repair it.  Most dealers offer some type of a repair service for your furniture. If the dealer is unable to assist you, then you can visit our Contact Us page and submit a request there. You can also email us at customerservice@brooksfurnitureonline.com or call us at 1-800-427-6657 and request the Customer Service Department. They can usually assist in after warranty replacement of parts and fabric. Please have the model number available when calling.